Under the Law on the Protection of Personal Data No. 6698 ("GDPR"), Enka Marketing Import Export Corporation (MERSIS NO: 0335004901100017) ("COMPANY") will process, record, store, update, transfer, and/or classify your personal data as described below, as the Data Controller, in connection with its business purposes.
In this context, our Company takes all necessary technical and administrative measures to ensure an appropriate level of security to prevent the unlawful processing of your personal data, prevent unauthorized access and processing, and ensure its preservation, in order to protect the fundamental rights and freedoms of individuals, especially the right to privacy, and to protect personal data, as regulated by the Laws and Regulations enacted for this purpose.
METHODS OF COLLECTING PERSONAL DATA AND LEGAL BASES
Our Company may collect your personal data through various methods, including but not limited to, our website www.enka.com.tr, our General Directorate and Regional Directorate facilities, our customer service points, Technical Service points, other customer service channels, our social media accounts, communication registration form, your purchases of spare parts products and services from our Company, website support panel, cookies, web analytics tools, and similar technologies, through automatic and non-automatic written, verbal, and digital methods when you visit one of our company locations via security cameras and visitor entry logs.
Legal bases for processing your Personal Data;
• Processing of personal data is necessary for the conclusion or performance of a contract with the data subject or the data controller to whom the data are to be disclosed, provided that it is directly related to the conclusion or performance of a contract;
o Updating customer contact information,
o Opening sales records and performing billing activities,
o Conclusion or performance of a sales contract due to your purchase of our products and services, order tracking,
o Provision of the products and services you have purchased,
o Provision of after-sales support services.
• It is mandatory for the data controller to fulfill its legal obligation, clearly stipulated in the laws, and to fulfill the legal obligation of the data controller;
o Fulfillment of official institution requests,
o Providing information to authorized institutions in accordance with the legislation,
o Ensuring compliance with the storage obligations prescribed in the legislation,
o Responding to the relevant individual's requests in accordance with the legislation and performing necessary transactions.
• It is mandatory for the processing of personal data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject;
o Conducting customer relations,
o Follow-up of financial transactions,
o Carrying out the necessary work by our business units to benefit individuals from the products and services offered by our Company, including sales and marketing activities of our products and services,
PROCESSED PERSONAL DATA
Your personal data processed by our Company may vary depending on your relationship with our Company; name, surname, phone number, email address, postal address, information you provided via our websites and official social media channels (Newsletter subscription, Contact Form, and WhatsApp contact button), your transactions, visits, and behaviors (brand, model, language preference, browser information, IP, location, wireless connection status, etc.), information about the device and internet connection you use, cookie information, your interests, etc.
PROCESSING AND PURPOSES OF PROCESSING YOUR PERSONAL DATA
Your personal data;
• For the purposes of providing you with the products and services you request and fulfilling the requirements of the contract between you and our Company, directly related to the conclusion or performance of a contract, the legal basis for processing personal data belonging to the parties to the contract;
• For the purposes of resolving requests, transactions, and complaints regarding the products sold by our Company, or the technical service maintenance services provided to Customers, carrying out after-sales support processes, delivering products, performing returns, and providing post-sales technical service and maintenance services, the legal basis for processing personal data belonging to the parties to the contract is necessary for the conclusion or performance of a contract or is necessary for the legitimate interests of the Company;
• For the purposes of planning and executing supply chain management processes, planning and executing Company operational processes, managing relationships with business partners and/or suppliers, planning and executing product and/or service sales processes, providing better service to users of our websites and applications, conducting marketing analysis studies, evaluating and increasing customer satisfaction, improving websites, mobile applications, stores, and other service channels, conducting loyalty processes for company products and services, conducting business activities, audits, internal controls, legal, financial, and internal operations, conducting training activities, organizing and managing events, conducting information security and physical security processes, conducting storage and archive activities, ensuring compliance with legislation, compliance with Enka Holding policies, controlling services provided by our Company and authorized third parties, the legal basis for processing personal data is the legitimate interests of our Company;
• For the purposes of complying with our Company's legal obligations and making necessary notifications to relevant/authorized public institutions, the legal basis for processing personal data is to fulfill our Company's legal obligations and to establish, use or defend any right in case of any dispute;
• For the purposes of promoting and marketing our Company's products and services, enabling you to benefit from promotions, discounts, advantages, and similar opportunities offered by our Company, promoting our Company's products, increasing the recognition of our brands through general or personalized advertisements, announcements, bulletins, campaign information, sending messages with congratulations, wishes, and other content, planning personalized campaigns, promotions, discounts, and advantages based on your shopping habits and interests, recommending to our customers suitable campaigns, promotions, discounts, and advantages tailored to their profiles and segments, sending advertising, promotional, and informative messages along with satisfaction survey forms, the legal basis for processing is your explicit consent.
WHO WE SHARE YOUR PERSONAL DATA WITH AND FOR WHAT PURPOSES?
Your personal data may be shared with third parties to the extent necessary and relevant for the purposes mentioned above and in compliance with the legislation. The main situations where your personal data may be shared with real and legal persons within the framework of our Company's standard processes are as follows:
Your personal data may be shared with Enka Marketing sales points, regional directorates, dealers, and business partners, Enka Holding and its affiliates, as well as third-party service providers for cookies as specified in the "Enka Marketing Cookie Policy"; with companies and agencies we receive support from for marketing, promotion, advertising, and communication purposes; with courier and logistics companies that ensure the delivery of spare part product orders to you; with service provider companies we receive support for website and mobile application functions, sending instant notifications and SMS/email messages, and call center services, among others; with consultancy, audit, legal, information technologies, logistics, archive, etc., suppliers providing support for our internal operations, audit, internal control, information systems, legal, financial, and internal operations; and with authorized individuals and institutions authorized to request your personal data.
YOUR RIGHTS UNDER GDPR
We would like to remind you that you have the following rights under Article 11 of the GDPR:
• To learn whether personal data concerning you are being processed and to request information regarding this,
• To learn the purposes of the processing of personal data and whether they are being processed in accordance with these purposes,
• To know the third parties to whom personal data are transferred within the country or abroad,
• If personal data are incomplete or inaccurate, to request their rectification and, where the processing has been carried out unlawfully, to request the erasure or destruction of personal data, and to request that the operations carried out in this regard be notified to third parties to whom personal data have been transferred,
• To object to the occurrence of a result to your detriment by means of the analysis of personal data exclusively through automated systems,
• To request the compensation of damages in case personal data are processed unlawfully and damage is incurred.
APPLICATION AND CONTACT
You can submit your requests regarding your rights under the GDPR to our Company in writing, provided that your identity is verified and in accordance with the current regulations of the Personal Data Protection Authority. You can submit your applications to our Company by filling out the "GDPR Application Form" on our websites, by hand or by post, or by securely electronically signing and sending them to the email address Enkakvkk@enka.com.tr or enkapazarlama@enka.hs03.kep.tr registered with our Company. You can review the relevant form for detailed information.
A response will be provided to your application within 30 days. In order to provide a healthy response to your applications, your application must contain your name, surname, TCKN (passport number for foreigners), address information to which we can send our response, and documents proving your identity. If you are applying via email, your email address must be pre-registered in our systems, you must clearly and understandably specify the subject of your request, and you must be either the subject of the request yourself or prove that you are specifically authorized to act on behalf of someone else.
Consents given for receiving commercial electronic communications can be withdrawn at any time. You can withdraw your previously given consents for receiving commercial electronic communications and communicate your communication preferences to our Company via the methods specified in the relevant communication or by sending an email to Enkakvkk@rnka.com.tr, or you can communicate them via the Commercial Communication Management System (CCMS) platform in accordance with the relevant legislation.
IDENTITY OF THE DATA CONTROLLER
Mersis No: 0335004901100017
Trade Name: ENKA PAZARLAMA İHRACAT İTHALAT ANONİM ŞİRKETİ
Address: İstasyon Mah. Araplar Caddesi No: 6 34940 Tuzla / Istanbul
Phone: +90 216 446 64 64
